Privacy Policy

1. Who We Are

BYZOPS Limited (trading as [bops]) ("we", "our", "us") provides AI-powered voice and chat agents for small and medium-sized businesses. These agents collect and process customer information on behalf of our clients and integrate that data into customer relationship management (CRM) systems.

We are registered and operate in the United Kingdom.

2. What This Policy Covers

This Privacy Policy explains:

• What personal data we collect
• How we use it
• How it's stored and protected
• Your rights under the UK General Data Protection Regulation (UK GDPR)

3. What Data We Collect

A. From Website Visitors:

• Name
• Email address
• Phone number
• Message contents
• IP address
• Browser/device data (via cookies)

B. From AI Agents (on behalf of clients):

• Caller/chat participant name
• Contact details (phone/email)
• Conversation content (text or transcriptions)
• Timestamp and interaction metadata

4. How We Use Your Data

We use collected data for the following purposes:

• To provide and improve our AI agent services
• To respond to inquiries and demo requests
• To push customer data into client CRMs (with consent)
• For client onboarding and support
• For analytics and service monitoring

We do not use collected data for profiling, resale, or advertising.

5. Legal Bases for Processing

Under UK GDPR, our legal bases include:

• Consent: When you provide it (e.g., demo request)
• Contractual necessity: To fulfil services for our clients
• Legitimate interests: To improve and secure our platform
• Legal obligation: For recordkeeping or compliance

6. Data Sharing

We may share data with:

• Hosting providers (e.g. Vercel, AWS)
• CRM platforms (if authorised by clients)
• Legal authorities (only if required by law)

We do not sell or share your data with advertisers or unrelated third parties.

7. Data Storage & Security

• Data is encrypted in transit (HTTPS) and at rest
• Access is restricted to authorised personnel only
• We conduct regular backups and security audits

8. International Transfers

Some service providers may be located outside the UK. When transferring data internationally, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

9. Data Retention

We only retain personal data for as long as necessary:

• For active use by our clients
• To comply with legal obligations
• For internal analytics (non-identifiable data only)

10. Your Rights (UK GDPR)

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion ("right to be forgotten")
• Restrict or object to processing
• Data portability
• Lodge a complaint with the ICO (Information Commissioner's Office)

To exercise these rights, email us at: jay@byzops.co.uk

11. Cookies

We may use essential and analytics cookies to improve site performance. You can manage cookie preferences in your browser settings.

12. Contact Us

If you have questions about this policy or your data: